Jira Service Management

{"xsrfToken":"7d3df6fc8771c0331e1f43b49204366c35029252_lout","branding":{"id":"25","key":"io","name":"International Office","portalBaseUrl":"/servicedesk/customer/portal/25"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/d18d9f20-e8a9-42bf-9fc0-542f0ab97f26/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ZmI4MWYyNy0xYTAyLTQwNjYtOTM5Zi1jNTFlZTFlMmEzOGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQxOGQ5ZjIwLWU4YTktNDJiZi05ZmMwLTU0MmYwYWI5N2YyNiI6WyJyZWFkIl19LCJleHAiOjE3MjgwODM4MzEsIm5iZiI6MTcyODA4MzIzMX0.YN1kiqg1zxuy_xtMUFCDyyDdABb-1TWcDjhbSZHPL9s&client=6fb81f27-1a02-4066-939f-c51ee1e2a38b&mode=fit","logoId":"d18d9f20-e8a9-42bf-9fc0-542f0ab97f26","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Helpdesk","sharedPortalName":"Cyberjaya Helpdesk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Helpdesk","sharedPortalName":"Cyberjaya Helpdesk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0020e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/a4134690-a44a-4496-a849-45f408486689/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ZmI4MWYyNy0xYTAyLTQwNjYtOTM5Zi1jNTFlZTFlMmEzOGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmE0MTM0NjkwLWE0NGEtNDQ5Ni1hODQ5LTQ1ZjQwODQ4NjY4OSI6WyJyZWFkIl19LCJleHAiOjE3MjgwODM4MzEsIm5iZiI6MTcyODA4MzIzMX0.5R2jAXnwwFCqGuRd-4LSmVIxE2a_YrjHikaRjyuEHt8&client=6fb81f27-1a02-4066-939f-c51ee1e2a38b&height=300&mode=fit","bannerMediaApiFileId":"a4134690-a44a-4496-a849-45f408486689","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"25","key":"io","projectId":10031,"serviceDeskId":25,"name":"International Office","description":"Welcome! You can raise a request for International Office using the options provided.","portalBaseUrl":"/servicedesk/customer/portal/25","onlyPortal":false,"reqTypes":[{"id":"10180","name":"Application to Exit Malaysia During Study","descriptionHtml":"You are required to submit an Exit Form (<a href=\"http://surl.li/qmtms\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">http://surl.li/qmtms</a>) and provide required supporting documents before going back to your home country for any reason.\nKindly attached the following documents when submitting the Exit Form;\n1. Passport bio-page and visa page 2. Flight ticket 3. Supporting document (Official/Authorized letter) 4. Exit stamp page of your passport.\nIn completing the application, please get the approval from your Faculty/Centre and verification from Admission Department before submitting all the documents to International Office.\nREMINDER To all student who have applied to return to home country, make sure you are applying for Travel Authorization for the returning back to Malaysia process. The flight ticket must be 21 days earlier before the departure date for this application.\nDo refer to the link : <a href=\"https://visa.educationmalaysia.gov.my/guidelines/travel-authorisation-form-base.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://visa.educationmalaysia.gov.my/guidelines/travel-authorisation-form-base.html</a>\nThank you","callToAction":"Application to Exit Malaysia During Study","introHtml":"For international student who is leaving Malaysia during study","icon":10310,"iconUrl":"https://cyberjaya.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10310","groups":[26],"key":""},{"id":"10181","name":"Collection Inquiry","descriptionHtml":"Please submit the clearance slip from finance before collecting your passport from International Office","callToAction":"Collection Inquiry","introHtml":"Passport/Insurance card/Ikad","icon":10316,"iconUrl":"https://cyberjaya.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10316","groups":[26],"key":""},{"id":"10237","name":"Verification & Cover Letter (Dependent Pass)","descriptionHtml":"","callToAction":"Verification & Cover Letter (Dependent Pass)","introHtml":"To request for the Cover Letter & Verification Letter for the Dependent Pass application","icon":10555,"iconUrl":"https://cyberjaya.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10555","groups":[26],"key":""},{"id":"10184","name":"Visa Cancellation","descriptionHtml":"The following documents are required for visa cancellation :\nCOMPLETED STUDY/GRADUATED : 1) Graduation Form 2) Flight ticket (3 weeks prior to departure) 3) Payment of visa cancellation of RM53, additional RM153 if exceeded 1 month visa expiry date 4) Passport (submit to International Office)\nTRANSFER UNIVERSITY 1) Withdrawal Form 2) Offer letter to new University (3 weeks prior to departure) 3) Payment of visa cancellation of RM53, additional RM153 if exceeded 1 month visa expiry date 4) Passport (submit to International Office)\nWITHDRAWAL,DISMISSAL,CHANGE TYPE OF VISAS 1) Withdrawal Form 2) Offer letter to employment/embassy letter 3) Payment of visa cancellation of RM53, additional RM153 if exceeded 1 month visa expiry date 4) Passport (submit to International Office)","callToAction":"Visa Cancellation","introHtml":"For those completed study, withdrawn,transfer university, dismissal or change type of visas.","icon":10303,"iconUrl":"https://cyberjaya.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10303","groups":[26],"key":""},{"id":"10182","name":"Visa Related General Inquiry","descriptionHtml":"","callToAction":"Visa Related General Inquiry","introHtml":"Any inquiry related to student visa","icon":10320,"iconUrl":"https://cyberjaya.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","groups":[26],"key":""},{"id":"10183","name":"Visa Renewal Application","descriptionHtml":"Please upload your documents in the form here (<a href=\"https://forms.office.com/r/Ts9cGhDPcR\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://forms.office.com/r/Ts9cGhDPcR</a>). You are required to submit the visa renewal application 3 months before the expiry date.\nChecklist of required documents;\n1. STUDENT'S STATEMENT OF ACCOUNT (SOA)\n<ul class=\"alternate\" type=\"square\">\n <li>NO OUTSTANDING in your SOA.</li>\n <li>Please obtain updated SOA from Finance Department via UoC Finance Department's Helpdesk.</li>\n</ul>\n2. VISA RENEWAL PAYMENT / AMENITIES FEES RECEIPT\n<ul class=\"alternate\" type=\"square\">\n <li>Visa renewal fees applicable to registered student in 2017 to previous year</li>\n <li>Amenities fee applicable to registered student from 2018 onwards</li>\n</ul>\n3. PASSPORT ALL PAGES\n<ul class=\"alternate\" type=\"square\">\n <li>Passport validity must be more than 12 months.</li>\n <li>2 pages of passport per A4 page</li>\n</ul>\n4. ACADEMIC RESULT (FROM SEMESTER 1 TO LATEST)\n<ul class=\"alternate\" type=\"square\">\n <li>Latest CGPA must be above 2.0</li>\n <li>Printed PDF from Student Portal only.</li>\n</ul>\n5. ENGLISH PROFICIENCY RESULT (IELTS/TOEFL IBT/LINGUASKILL/PTE - applicable to student who completed IPP)\n*Please use the student's email ID provided by UoC. *Please don't use the personal email ID.","callToAction":"Visa Renewal Application","introHtml":"Every visa renewal application must be submitted via this helpdesk","icon":10307,"iconUrl":"https://cyberjaya.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10307","groups":[26],"key":""}],"reqGroups":[{"id":26,"name":"General"}],"orderMapping":{"33":[10182],"26":[10183,10181,10180,10184,10182,10237]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":25,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"IO","userLanguageHeader":"Visa Renewal Submission","userLanguageMessageWiki":"Please submit the documents and physical passport for visa renewal 3 months prior to expiry date. Failure in submitting the visa renewal will incur overstay charges of RM1100 to RM5100 (as per Immigration Rules).\nPlease submit the Exit Form to faculty and International Office before you leave the country.\nThank you\nInternational Student Visa Unit","defaultLanguageHeader":"Visa Renewal Submission","defaultLanguageMessage":"Please submit the documents and physical passport for visa renewal 3 months prior to expiry date. Failure in submitting the visa renewal will incur overstay charges of RM1100 to RM5100 (as per Immigration Rules).\n\nPlease submit the Exit Form to faculty and International Office before you leave the country.\n\n\nThank you\n\nInternational Student Visa Unit","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ZmI4MWYyNy0xYTAyLTQwNjYtOTM5Zi1jNTFlZTFlMmEzOGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAzMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MjgwODQ0MzEsIm5iZiI6MTcyODA4MzIzMX0.UkHiLr70Hk6Qx7fhOmAAz8WIm7oY8S-0EXcalNjMjdo","targetCollection":"upload-project-10031","endpointUrl":"https://api.media.atlassian.com","clientId":"6fb81f27-1a02-4066-939f-c51ee1e2a38b","tokenDurationInMins":20}},"sharedPortal":{"name":"Cyberjaya Helpdesk","description":"Welcome to the help center - we're here to help! 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