Jira Service Management

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You can raise a UOC Finance related request from the options provided.","portalBaseUrl":"/servicedesk/customer/portal/11","onlyPortal":false,"reqTypes":[{"id":"10094","name":"Archive Tickets","descriptionHtml":"","callToAction":"Archive Tickets","introHtml":"PAST TICKETS RECORDS. EXAM RELATED. DO NOT USE.","icon":10553,"iconUrl":"https://cyberjaya.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10553","groups":[11],"key":""},{"id":"10077","name":"EPF withdrawal","descriptionHtml":"","callToAction":"EPF withdrawal","introHtml":"Choose this for EPF withdrawal related matters","icon":10314,"iconUrl":"https://cyberjaya.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10314","groups":[11],"key":""},{"id":"10080","name":"NEW Student - Receipt request","descriptionHtml":"","callToAction":"NEW Student - Receipt request","introHtml":"New student - proof of payment submission to request for Receipt","icon":10303,"iconUrl":"https://cyberjaya.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10303","groups":[11],"key":""},{"id":"10078","name":"Others","descriptionHtml":"","callToAction":"Others","introHtml":"Choose this for any other matters","icon":10320,"iconUrl":"https://cyberjaya.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","groups":[11],"key":""},{"id":"10085","name":"Payment proof (CCC)","descriptionHtml":"","callToAction":"Payment proof (CCC)","introHtml":"Choose this for payment proof submission and OR request","icon":10313,"iconUrl":"https://cyberjaya.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10313","groups":[11],"key":""},{"id":"10086","name":"Payment proof (Oxbridge)","descriptionHtml":"","callToAction":"Payment proof (Oxbridge)","introHtml":"Choose this for payment proof submission and OR request","icon":10313,"iconUrl":"https://cyberjaya.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10313","groups":[11],"key":""},{"id":"10075","name":"Payment proof (UOC)","descriptionHtml":"","callToAction":"Payment proof (UOC)","introHtml":"Choose this for payment proof submission and OR request","icon":10580,"iconUrl":"https://cyberjaya.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10580","groups":[11],"key":""},{"id":"10074","name":"Refund","descriptionHtml":"","callToAction":"Refund","introHtml":"Choose this for refund related matters","icon":10578,"iconUrl":"https://cyberjaya.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10578","groups":[11],"key":""},{"id":"10073","name":"Sponsors","descriptionHtml":"","callToAction":"Sponsors","introHtml":"Choose this for sponsor/financial aid matters","icon":10322,"iconUrl":"https://cyberjaya.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10322","groups":[11],"key":""},{"id":"10081","name":"STAFF Request","descriptionHtml":"","callToAction":"STAFF Request","introHtml":"Staff to choose this to raise a request for OR and submission of payment proof","icon":10581,"iconUrl":"https://cyberjaya.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10581","groups":[11],"key":""},{"id":"10076","name":"Statement of Account (SOA)","descriptionHtml":"","callToAction":"Statement of Account (SOA)","introHtml":"Choose this if you have any issues with your Statement of Account (SOA) or disputes with regards to your Student Ledger balance","icon":10308,"iconUrl":"https://cyberjaya.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10308","groups":[11],"key":""},{"id":"10106","name":"Update Payment For Exam Slip Release","descriptionHtml":"","callToAction":"Update Payment For Exam Slip Release","introHtml":"Choose this for EES release by Examination Department","icon":10304,"iconUrl":"https://cyberjaya.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10304","groups":[11],"key":""},{"id":"10079","name":"Visa related","descriptionHtml":"","callToAction":"Visa related","introHtml":"Choose this for visa related matters","icon":10306,"iconUrl":"https://cyberjaya.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10306","groups":[11],"key":""}],"reqGroups":[{"id":11,"name":"General"}],"orderMapping":{"16":[10094],"11":[10080,10075,10076,10073,10074,10077,10079,10106,10081,10085,10086,10078,10094]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":11,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"UOC","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true},"sharedPortal":{"name":"Cyberjaya Helpdesk","description":"Welcome to the help center - we're here to help! 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