{"xsrfToken":"a4abc59e4656dd634036f5f332d41f8a73ac7a38_lout","branding":{"id":"7","key":"fd","name":"UOC Facilities","portalBaseUrl":"/servicedesk/customer/portal/7"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/d18d9f20-e8a9-42bf-9fc0-542f0ab97f26/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ZmI4MWYyNy0xYTAyLTQwNjYtOTM5Zi1jNTFlZTFlMmEzOGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQxOGQ5ZjIwLWU4YTktNDJiZi05ZmMwLTU0MmYwYWI5N2YyNiI6WyJyZWFkIl19LCJleHAiOjE3NDUyNTYxMzgsIm5iZiI6MTc0NTI1NTUzOH0.bn4PsZJHFJ-5-rc1TsZ8rVaKxeAW96HpJSBk0L67Uxk&client=6fb81f27-1a02-4066-939f-c51ee1e2a38b&mode=fit","logoId":"d18d9f20-e8a9-42bf-9fc0-542f0ab97f26","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Helpdesk","sharedPortalName":"Cyberjaya Helpdesk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Helpdesk","sharedPortalName":"Cyberjaya Helpdesk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0020e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/a4134690-a44a-4496-a849-45f408486689/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ZmI4MWYyNy0xYTAyLTQwNjYtOTM5Zi1jNTFlZTFlMmEzOGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmE0MTM0NjkwLWE0NGEtNDQ5Ni1hODQ5LTQ1ZjQwODQ4NjY4OSI6WyJyZWFkIl19LCJleHAiOjE3NDUyNTYxMzgsIm5iZiI6MTc0NTI1NTUzOH0.mVw-EuiT8Z_z-O9aG2KzGq-nqvyRB3_BckiEiwSYJIE&client=6fb81f27-1a02-4066-939f-c51ee1e2a38b&height=300&mode=fit","bannerMediaApiFileId":"a4134690-a44a-4496-a849-45f408486689","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"7","key":"fd","projectId":10006,"serviceDeskId":7,"name":"UOC Facilities","description":"<p>Welcome! You can raise a UOC Facilities request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/7","reqTypes":[{"id":"10243","name":"Classroom","descriptionHtml":"","callToAction":"Classroom","introHtml":"<p>Rescheduling / Additional / Replacement</p>","icon":10321,"iconUrl":"https://cyberjaya.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","groups":[44],"key":""},{"id":"10248","name":"Complaint: Classroom/Lecture Room Issues","descriptionHtml":"","callToAction":"Complaint: Classroom/Lecture Room Issues","introHtml":"","icon":10321,"iconUrl":"https://cyberjaya.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","groups":[45],"key":""},{"id":"10246","name":"Complaint: Cleanliness","descriptionHtml":"","callToAction":"Complaint: Cleanliness","introHtml":"","icon":10321,"iconUrl":"https://cyberjaya.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","groups":[45],"key":""},{"id":"10244","name":"Dispatch Service","descriptionHtml":"","callToAction":"Dispatch Service","introHtml":"","icon":10321,"iconUrl":"https://cyberjaya.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","groups":[44],"key":""},{"id":"10247","name":"Equipment / Facility breakdown (Non Classroom)","descriptionHtml":"","callToAction":"Equipment / Facility breakdown (Non Classroom)","introHtml":"","icon":10321,"iconUrl":"https://cyberjaya.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","groups":[45],"key":""},{"id":"10245","name":"Equipment Booking - Staff","descriptionHtml":"","callToAction":"Equipment Booking - Staff","introHtml":"","icon":10321,"iconUrl":"https://cyberjaya.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","groups":[44],"key":""},{"id":"10249","name":"General Complaint","descriptionHtml":"","callToAction":"General Complaint","introHtml":"","icon":10321,"iconUrl":"https://cyberjaya.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","groups":[45],"key":""},{"id":"10054","name":"Request for vehicle","descriptionHtml":"","callToAction":"Request for vehicle","introHtml":"<p>Send a request to help you plan your upcoming event.</p>","icon":10321,"iconUrl":"https://cyberjaya.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","groups":[44],"key":""},{"id":"10242","name":"Venue Booking - Staff","descriptionHtml":"","callToAction":"Venue Booking - Staff","introHtml":"","icon":10321,"iconUrl":"https://cyberjaya.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","groups":[44],"key":""},{"id":"10241","name":"Venue Booking - Students","descriptionHtml":"","callToAction":"Venue Booking - Students","introHtml":"<p>Venue and equipment booking</p>","icon":10321,"iconUrl":"https://cyberjaya.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","groups":[44],"key":""}],"reqGroups":[{"id":44,"name":"Request"},{"id":45,"name":"Complaints"}],"orderMapping":{"7":[10054,10241,10242,10243,10244,10245,10246,10247,10248,10249],"44":[10054,10242,10241,10245,10244,10243],"45":[10249,10246,10248,10247]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":7,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"FD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ZmI4MWYyNy0xYTAyLTQwNjYtOTM5Zi1jNTFlZTFlMmEzOGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDUyNTY3MzgsIm5iZiI6MTc0NTI1NTUzOH0.L9lhJlIFKDJg3GJf21t9DHjQm03C-onkP8C6M_Yzfys","targetCollection":"upload-project-10006","endpointUrl":"https://api.media.atlassian.com","clientId":"6fb81f27-1a02-4066-939f-c51ee1e2a38b","tokenDurationInMins":20}},"reqCreate":{"id":10247,"projectId":10006,"form":{"name":"Equipment / Facility breakdown (Non Classroom)","descriptionHtml":"","callToAction":"Equipment / Facility breakdown (Non Classroom)","intro":"","instructions":"","icon":10321,"iconUrl":"https://cyberjaya.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10289","fieldConfigId":"10426","label":"Location","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Picture of incident","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"multiuserpicker","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:people","fieldId":"customfield_10297","fieldConfigId":"10434","label":"Assisted By","description":"","descriptionHtml":"","required":false,"displayed":false,"defaultList":[],"presetValues":[],"defaultListAsJson":"[]","autoCompleteUrl":"https://cyberjaya.atlassian.net/rest/api/1.0/users/picker?fieldName=customfield_10297&showAvatar=true&query="},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/7/create/10247","requestValidateBaseUrl":"/servicedesk/customer/portal/7/validate/10247","calendarParams":{"firstDay":0,"date":"2025-04-22T01:12:18+0800","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ZmI4MWYyNy0xYTAyLTQwNjYtOTM5Zi1jNTFlZTFlMmEzOGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDUyNTY3MzgsIm5iZiI6MTc0NTI1NTUzOH0.L9lhJlIFKDJg3GJf21t9DHjQm03C-onkP8C6M_Yzfys","targetCollection":"upload-project-10006","endpointUrl":"https://api.media.atlassian.com","clientId":"6fb81f27-1a02-4066-939f-c51ee1e2a38b","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=cyberjaya","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"a4abc59e4656dd634036f5f332d41f8a73ac7a38_lout","baseUrl":"https://cyberjaya.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://cyberjaya.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"6fb81f27-1a02-4066-939f-c51ee1e2a38b","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"4827620bee1d490b8d5e381618efe75f","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}