Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome! You can raise a request for UC Campus using the options provided.
Submit a request or incident
Submit a request or report a problem.
Required fields are marked with an asterisk*
{"xsrfToken":"b2079e1d5d6726b38fd4af9e30c09b161d4546fb_lout","branding":{"id":"36","key":"ucc","name":"UC Campus","portalBaseUrl":"/servicedesk/customer/portal/36"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/d18d9f20-e8a9-42bf-9fc0-542f0ab97f26/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ZmI4MWYyNy0xYTAyLTQwNjYtOTM5Zi1jNTFlZTFlMmEzOGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQxOGQ5ZjIwLWU4YTktNDJiZi05ZmMwLTU0MmYwYWI5N2YyNiI6WyJyZWFkIl19LCJleHAiOjE3NjU2NjQ1NTMsIm5iZiI6MTc2NTY2Mzk1M30.ywxizMCaKFDQYcsguKczYE4PSbpSOYom9emWgfC5WQg&client=6fb81f27-1a02-4066-939f-c51ee1e2a38b&mode=fit","logoId":"d18d9f20-e8a9-42bf-9fc0-542f0ab97f26","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Helpdesk","sharedPortalName":"Cyberjaya Helpdesk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Helpdesk","sharedPortalName":"Cyberjaya Helpdesk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0020e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/a4134690-a44a-4496-a849-45f408486689/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ZmI4MWYyNy0xYTAyLTQwNjYtOTM5Zi1jNTFlZTFlMmEzOGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmE0MTM0NjkwLWE0NGEtNDQ5Ni1hODQ5LTQ1ZjQwODQ4NjY4OSI6WyJyZWFkIl19LCJleHAiOjE3NjU2NjQ1NTMsIm5iZiI6MTc2NTY2Mzk1M30.CXPAGqKOaRcoj5m3wEJC74p77KF69Ek6IUTglZCcOmA&client=6fb81f27-1a02-4066-939f-c51ee1e2a38b&height=300&mode=fit","bannerMediaApiFileId":"a4134690-a44a-4496-a849-45f408486689","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"36","key":"ucc","projectId":10043,"serviceDeskId":36,"name":"UC Campus","description":"<p>Welcome! You can raise a request for UC Campus using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/36","reqTypes":[{"id":"10450","name":"Report UC Recruit issues","descriptionHtml":"","callToAction":"Report UC Recruit issues","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10735,"iconUrl":"https://cyberjaya.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10735","groups":[49],"key":""},{"id":"10269","name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","introHtml":"<p>Submit a request or report a problem.</p>","icon":10306,"iconUrl":"https://cyberjaya.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10306","groups":[49],"key":""}],"reqGroups":[{"id":49,"name":"General"}],"orderMapping":{"49":[10269,10450]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":36,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"UCC","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ZmI4MWYyNy0xYTAyLTQwNjYtOTM5Zi1jNTFlZTFlMmEzOGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA0MyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjU2NjUxNTMsIm5iZiI6MTc2NTY2Mzk1MywiYW5vbklkIjoiYW5vbi11c2VyIn0.Yl9HQ1WK_YFHEUUW8cepRYXc_5E5ss0CNhOEJlW3kHk","targetCollection":"upload-project-10043","endpointUrl":"https://api.media.atlassian.com","clientId":"6fb81f27-1a02-4066-939f-c51ee1e2a38b","tokenDurationInMins":20}},"reqCreate":{"id":10269,"projectId":10043,"issueType":{"id":"10269","name":"Submit a request or incident"},"form":{"name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","intro":"<p>Submit a request or report a problem.</p>","instructions":"","icon":10306,"iconUrl":"https://cyberjaya.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10306","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"What are the details of your request?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10335","fieldConfigId":"10481","label":"Requester's name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10336","fieldConfigId":"10482","label":"Student / Staff ID","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10337","fieldConfigId":"10483","label":"UC Campus - Types of Incident","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10442","label":"Access / Login Issue","selected":false,"children":[]},{"value":"10464","label":"Timetable Issue","selected":false,"children":[]},{"value":"10465","label":"Semester Reg. / Course Enrolment Issues","selected":false,"children":[]},{"value":"10443","label":"Exam Result Issue","selected":false,"children":[]},{"value":"10444","label":"Student Profile Issue","selected":false,"children":[]},{"value":"10445","label":"Finance Issue","selected":false,"children":[]},{"value":"10446","label":"Other / Misc - General Issue","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:float","fieldId":"customfield_10339","fieldConfigId":"10485","label":"Contact Number 2","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10340","fieldConfigId":"10486","label":"Ticket Owner","description":"Ticket Owner","descriptionHtml":"<p>Ticket Owner</p>","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10452","label":"RO-System Team","selected":false,"children":[]},{"value":"10453","label":"A&R","selected":false,"children":[]},{"value":"10454","label":"Exam","selected":false,"children":[]},{"value":"10455","label":"FMD","selected":false,"children":[]},{"value":"10460","label":"Lab","selected":false,"children":[]},{"value":"10456","label":"Finance","selected":false,"children":[]},{"value":"10461","label":"Sales & Marketing","selected":false,"children":[]},{"value":"10457","label":"STAD","selected":false,"children":[]},{"value":"10458","label":"IT","selected":false,"children":[]},{"value":"10459","label":"TCS","selected":false,"children":[]},{"value":"10795","label":"Hostel","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10429","fieldConfigId":"10590","label":"Request Category","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10646","label":"Helpdesk Request","selected":false,"children":[]},{"value":"10647","label":"Problem Request","selected":false,"children":[]},{"value":"10648","label":"Change Request","selected":false,"children":[]},{"value":"10649","label":"Service Request","selected":false,"children":[]},{"value":"10657","label":"Change Request (Accepted by TCS)","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10465","fieldConfigId":"10628","label":"Resolution Category","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10681","label":"User Configuration","selected":false,"children":[]},{"value":"10682","label":"System Backend Configuration","selected":false,"children":[]},{"value":"10683","label":"Data Entry","selected":false,"children":[]},{"value":"10684","label":"System Bug","selected":false,"children":[]},{"value":"10685","label":"Clarification","selected":false,"children":[]}]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10411","fieldConfigId":"10571","label":"Department","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/36/create/10269","requestValidateBaseUrl":"/servicedesk/customer/portal/36/validate/10269","calendarParams":{"firstDay":0,"date":"2025-12-14T06:12:34+0800","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ZmI4MWYyNy0xYTAyLTQwNjYtOTM5Zi1jNTFlZTFlMmEzOGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA0MyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjU2NjUxNTQsIm5iZiI6MTc2NTY2Mzk1NCwiYW5vbklkIjoiYW5vbi11c2VyIn0.PNkwmL19nUJ0C78l18qLPzj1eLPBhHqGIOgJLypMqAY","targetCollection":"upload-project-10043","endpointUrl":"https://api.media.atlassian.com","clientId":"6fb81f27-1a02-4066-939f-c51ee1e2a38b","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}