Preferences Only necessary Accept all
What can we help you with?
Student Complaint/Feedback
Required fields are marked with an asterisk*
{"xsrfToken":"b1a1c47a6d8f0788dfb3ec4824986df378be0bcd_lout","branding":{"id":"27","key":"asd","name":"UOC Accommodation Services","portalBaseUrl":"/servicedesk/customer/portal/27"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/d18d9f20-e8a9-42bf-9fc0-542f0ab97f26/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ZmI4MWYyNy0xYTAyLTQwNjYtOTM5Zi1jNTFlZTFlMmEzOGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQxOGQ5ZjIwLWU4YTktNDJiZi05ZmMwLTU0MmYwYWI5N2YyNiI6WyJyZWFkIl19LCJleHAiOjE3NzY5MTUyNDQsIm5iZiI6MTc3NjkxNDY0NH0.Hc5iyCYjurtPfX9RaTh1l5RgpWxWjSomlZBJTvCEaRs&client=6fb81f27-1a02-4066-939f-c51ee1e2a38b&mode=fit","logoId":"d18d9f20-e8a9-42bf-9fc0-542f0ab97f26","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Helpdesk","sharedPortalName":"Cyberjaya Helpdesk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Helpdesk","sharedPortalName":"Cyberjaya Helpdesk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#6502a7","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/a4134690-a44a-4496-a849-45f408486689/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ZmI4MWYyNy0xYTAyLTQwNjYtOTM5Zi1jNTFlZTFlMmEzOGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmE0MTM0NjkwLWE0NGEtNDQ5Ni1hODQ5LTQ1ZjQwODQ4NjY4OSI6WyJyZWFkIl19LCJleHAiOjE3NzY5MTUyNDQsIm5iZiI6MTc3NjkxNDY0NH0.wIBHwoh2DjlQKLhz7LRJw4br4LHb_OvY8cqyssBBmtw&client=6fb81f27-1a02-4066-939f-c51ee1e2a38b&height=300&mode=fit","bannerMediaApiFileId":"a4134690-a44a-4496-a849-45f408486689","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#572397","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"27","key":"asd","projectId":10033,"serviceDeskId":27,"name":"UOC Accommodation Services","description":"<p>Welcome! You can raise a request for UOC Accommodation Services using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/27","reqTypes":[{"id":"10214","name":"Student Complaint/Feedback","descriptionHtml":"","callToAction":"Student Complaint/Feedback","introHtml":"","icon":10321,"iconUrl":"https://cyberjaya.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","groups":[48],"key":""},{"id":"10211","name":"Accommodation Inspection Checklist","descriptionHtml":"","callToAction":"Accommodation Inspection Checklist","introHtml":"","icon":10321,"iconUrl":"https://cyberjaya.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","groups":[],"key":""},{"id":"10207","name":"Check in slip","descriptionHtml":"","callToAction":"Check in slip","introHtml":"","icon":10321,"iconUrl":"https://cyberjaya.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","groups":[],"key":""},{"id":"10212","name":"Extension of Hostel Request","descriptionHtml":"","callToAction":"Extension of Hostel Request","introHtml":"","icon":10321,"iconUrl":"https://cyberjaya.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","groups":[],"key":""},{"id":"10213","name":"Hostel Unit/Room Change Request","descriptionHtml":"","callToAction":"Hostel Unit/Room Change Request","introHtml":"","icon":10321,"iconUrl":"https://cyberjaya.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","groups":[],"key":""},{"id":"10215","name":"Student Hostel Booking Request","descriptionHtml":"","callToAction":"Student Hostel Booking Request","introHtml":"","icon":10321,"iconUrl":"https://cyberjaya.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","groups":[],"key":""},{"id":"10216","name":"Student Hostel Check-in Slip","descriptionHtml":"","callToAction":"Student Hostel Check-in Slip","introHtml":"","icon":10321,"iconUrl":"https://cyberjaya.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","groups":[],"key":""},{"id":"10208","name":"Student Hostel Check-Out","descriptionHtml":"","callToAction":"Student Hostel Check-Out","introHtml":"","icon":10321,"iconUrl":"https://cyberjaya.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","groups":[],"key":""}],"reqGroups":[{"id":48,"name":"Support"}],"orderMapping":{"48":[10214],"28":[10207,10208,10211,10212,10213,10215,10216]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":27,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ASD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ZmI4MWYyNy0xYTAyLTQwNjYtOTM5Zi1jNTFlZTFlMmEzOGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0xNDgyMTY0OTMyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc3NjkxNTg0NCwibmJmIjoxNzc2OTE0NjQ0LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.QcOL3oQTWbHTyuK6kVoHpEbfswN8Z0WFbtHPNwl47NA","targetCollection":"upload-user-collection--1482164932","endpointUrl":"https://api.media.atlassian.com","clientId":"6fb81f27-1a02-4066-939f-c51ee1e2a38b","tokenDurationInMins":20}},"reqCreate":{"id":10214,"projectId":10033,"issueType":{"id":"10214","name":"Student Complaint/Feedback"},"form":{"name":"Student Complaint/Feedback","descriptionHtml":"","callToAction":"Student Complaint/Feedback","intro":"","instructions":"","icon":10321,"iconUrl":"https://cyberjaya.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Subject","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"cascadingselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:cascadingselect","fieldId":"customfield_10325","fieldConfigId":"10469","label":"Request Type","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10420","label":"Maintanence Issue","selected":false,"children":[{"value":"10423","label":"Toilet Clogging","selected":false,"children":[]},{"value":"10424","label":"Bed Broken","selected":false,"children":[]},{"value":"10425","label":"Ceiling Broken","selected":false,"children":[]},{"value":"10426","label":"Ceiling Leaking","selected":false,"children":[]},{"value":"10427","label":"Kitchen Clogging","selected":false,"children":[]},{"value":"10428","label":"Fridge","selected":false,"children":[]},{"value":"10429","label":"Light","selected":false,"children":[]},{"value":"10430","label":"Others","selected":false,"children":[]},{"value":"10431","label":"Pipe Leaking","selected":false,"children":[]},{"value":"10432","label":"Table & chair Broken","selected":false,"children":[]},{"value":"10433","label":"Door Lock","selected":false,"children":[]},{"value":"10434","label":"Heater","selected":false,"children":[]},{"value":"10435","label":"Airconditioning","selected":false,"children":[]}]},{"value":"10422","label":"Privacy & Security","selected":false,"children":[{"value":"10436","label":"Roommate related matters","selected":false,"children":[]},{"value":"10437","label":"Safety","selected":false,"children":[]},{"value":"10438","label":"Unauthorized access","selected":false,"children":[]}]}]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10332","fieldConfigId":"10476","label":"Any other matters not listed","description":"Please type the issue here","descriptionHtml":"<p>Please type the issue here</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10326","fieldConfigId":"10470","label":"Student Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10327","fieldConfigId":"10471","label":"Student ID","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10333","fieldConfigId":"10477","label":"Hostel name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10439","label":"The Arc","selected":false,"children":[]},{"value":"10440","label":"Edusphere","selected":false,"children":[]},{"value":"10441","label":"Mutiaraville","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10334","fieldConfigId":"10478","label":"Unit Number","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10328","fieldConfigId":"10472","label":"Email","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10329","fieldConfigId":"10473","label":"Contact Number","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10330","fieldConfigId":"10474","label":"Programme","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10331","fieldConfigId":"10475","label":"Details of report","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/27/create/10214","requestValidateBaseUrl":"/servicedesk/customer/portal/27/validate/10214","calendarParams":{"firstDay":0,"date":"2026-04-23T11:24:04+0800","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ZmI4MWYyNy0xYTAyLTQwNjYtOTM5Zi1jNTFlZTFlMmEzOGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0xNDgyMTY0OTMyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc3NjkxNTg0NCwibmJmIjoxNzc2OTE0NjQ0LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.QcOL3oQTWbHTyuK6kVoHpEbfswN8Z0WFbtHPNwl47NA","targetCollection":"upload-user-collection--1482164932","endpointUrl":"https://api.media.atlassian.com","clientId":"6fb81f27-1a02-4066-939f-c51ee1e2a38b","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=cyberjaya","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"b1a1c47a6d8f0788dfb3ec4824986df378be0bcd_lout","baseUrl":"https://cyberjaya.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://cyberjaya.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"6fb81f27-1a02-4066-939f-c51ee1e2a38b","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"68f3dd2c1315441387dd3d2ef9ad9a2b","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://cyberjaya.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}