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Cyberjaya Helpdesk
  1. Cyberjaya Helpdesk
  2. IT service desk

IT service desk

Welcome! You can raise a IT service request from the options provided.

Loan a device or Temp Access

Short term loans of ICT equipment's and Temp Account Access can be requested here

Required fields are marked with an asterisk*
e.g. 21/May/26

Device must be returned within two weeks of the date above

e.g. 21/May/26

Device must be returned to the IT Department

Event Setup
Powered by Jira Service Management
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