Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"b24e22337458ac2b21337518e3affb4a59d0ca55_lout","branding":{"id":"2","key":"isd","name":"IT service desk","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/d18d9f20-e8a9-42bf-9fc0-542f0ab97f26/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ZmI4MWYyNy0xYTAyLTQwNjYtOTM5Zi1jNTFlZTFlMmEzOGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQxOGQ5ZjIwLWU4YTktNDJiZi05ZmMwLTU0MmYwYWI5N2YyNiI6WyJyZWFkIl19LCJleHAiOjE3NzkzNzI2ODAsIm5iZiI6MTc3OTM3MjA4MH0.AyrZYrkiy9ocuRCcgQXvAfbKA1hgS7r-vEs3RdWjMuA&client=6fb81f27-1a02-4066-939f-c51ee1e2a38b&mode=fit","logoId":"d18d9f20-e8a9-42bf-9fc0-542f0ab97f26","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Helpdesk","sharedPortalName":"Cyberjaya Helpdesk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Helpdesk","sharedPortalName":"Cyberjaya Helpdesk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#6502a7","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/a4134690-a44a-4496-a849-45f408486689/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ZmI4MWYyNy0xYTAyLTQwNjYtOTM5Zi1jNTFlZTFlMmEzOGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmE0MTM0NjkwLWE0NGEtNDQ5Ni1hODQ5LTQ1ZjQwODQ4NjY4OSI6WyJyZWFkIl19LCJleHAiOjE3NzkzNzI2ODAsIm5iZiI6MTc3OTM3MjA4MH0.TTh_lG6ULFS6ziCTbg5DOxFsL1Fcd49l7r_LuyiiLTA&client=6fb81f27-1a02-4066-939f-c51ee1e2a38b&height=300&mode=fit","bannerMediaApiFileId":"a4134690-a44a-4496-a849-45f408486689","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#572397","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"2","key":"isd","projectId":10001,"serviceDeskId":2,"name":"IT service desk","description":"<p>Welcome! You can raise a IT service request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"10042","name":"Event Setup","descriptionHtml":"","callToAction":"Event Setup","introHtml":"<p>Get help setting up your meetings with the necessary IT equipment</p>","icon":10313,"iconUrl":"https://cyberjaya.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10313","groups":[2],"key":""},{"id":"10005","name":"IT Assistance","descriptionHtml":"","callToAction":"IT Assistance","introHtml":"<p>Get general tech support, like help with the Wi-Fi or printing.</p>","icon":10300,"iconUrl":"https://cyberjaya.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10300","groups":[2],"key":""},{"id":"10061","name":"Loan a device or Temp Access","descriptionHtml":"","callToAction":"Loan a device or Temp Access","introHtml":"<p>Short term loans of ICT equipment's and Temp Account Access can be requested here</p>","icon":10310,"iconUrl":"https://cyberjaya.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10310","groups":[2],"key":""},{"id":"10866","name":"Password Reset","descriptionHtml":"","callToAction":"Password Reset","introHtml":"<p>Get Assistance to reset your Microsoft 365 Email or UC Campus Portal</p>","icon":10311,"iconUrl":"https://cyberjaya.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10311","groups":[2],"key":""},{"id":"10267","name":"UC Campus","descriptionHtml":"","callToAction":"UC Campus","introHtml":"","icon":10306,"iconUrl":"https://cyberjaya.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10306","groups":[2],"key":""}],"reqGroups":[{"id":2,"name":"General"}],"orderMapping":{"2":[10042,10005,10061,10267,10866]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"IT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ZmI4MWYyNy0xYTAyLTQwNjYtOTM5Zi1jNTFlZTFlMmEzOGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTk2NjE1MzM3NiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzc5MzczMjgwLCJuYmYiOjE3NzkzNzIwODAsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.cDvfVz5-HmxSWmnbnoyDcTT3zpzvqVclZEudPtvvWrw","targetCollection":"upload-user-collection--966153376","endpointUrl":"https://api.media.atlassian.com","clientId":"6fb81f27-1a02-4066-939f-c51ee1e2a38b","tokenDurationInMins":20}},"reqCreate":{"id":10005,"projectId":10001,"issueType":{"id":"10005","name":"IT Assistance"},"form":{"name":"IT Assistance","descriptionHtml":"","callToAction":"IT Assistance","intro":"<p>Get general tech support, like help with the Wi-Fi or printing.</p>","instructions":"","icon":10300,"iconUrl":"https://cyberjaya.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10300","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"What do you need?","description":"Tell us what you're looking for. For example, 'put me on the mailing list'.","descriptionHtml":"<p>Tell us what you're looking for. For example, 'put me on the mailing list'.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Why do you need this?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10037","fieldConfigId":"10136","label":"Company","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10062","label":"Cyberjaya Education Group","selected":false,"children":[]},{"value":"10026","label":"University of Cyberjaya","selected":false,"children":[]},{"value":"10028","label":"Cyberjaya College KK","selected":false,"children":[]},{"value":"10029","label":"Cyberjaya College KCH","selected":false,"children":[]},{"value":"10215","label":"Cyberjaya College Central","selected":false,"children":[]},{"value":"10074","label":"SMR Group","selected":false,"children":[]},{"value":"10686","label":"Asia Metropolitan University ","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10041","fieldConfigId":"10142","label":"Kindly pick from the dropdown below","description":"If the issue is not listed, enter it in the description box above","descriptionHtml":"<p>If the issue is not listed, enter it in the description box above</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10258","label":"Event Setup","selected":false,"children":[]},{"value":"10045","label":"IP Phone / Telephone","selected":false,"children":[]},{"value":"10694","label":"IT Labs / Classroom / Studio","selected":false,"children":[]},{"value":"10042","label":"PC / Laptop","selected":true,"children":[]},{"value":"10044","label":"Photocopy Machine / Printing ","selected":false,"children":[]},{"value":"10346","label":"Projector / Display","selected":false,"children":[]},{"value":"10075","label":"Staff / Student Email","selected":false,"children":[]},{"value":"10257","label":"Staff / Student Portal","selected":false,"children":[]},{"value":"10290","label":"Software / Applications","selected":false,"children":[]},{"value":"10687","label":"ICT, Studio & Audio Visual Equipment's","selected":false,"children":[]},{"value":"10250","label":"Wi-Fi / Networking ","selected":false,"children":[]},{"value":"10064","label":"Other / General","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10070","fieldConfigId":"10174","label":"If \"Other / Not Listed\"","description":"Type here If not listed in the dropdown above","descriptionHtml":"<p>Type here If not listed in the dropdown above</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10087","fieldConfigId":"10192","label":"Requester's Name","description":"Kindly type your email in the field below so that we may contact you","descriptionHtml":"<p>Kindly type your email in the field below so that we may contact you</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10239","fieldConfigId":"10370","label":"Student / Staff ID","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:float","fieldId":"customfield_10240","fieldConfigId":"10371","label":"Contact number 1","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10288","fieldConfigId":"10425","label":"Sub-issues","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10329","label":"Activation Account","selected":false,"children":[]},{"value":"10462","label":"Authentication Issues","selected":false,"children":[]},{"value":"10332","label":"Break Fix - Laptop","selected":false,"children":[]},{"value":"10372","label":"Break Fix - Desktop PC","selected":false,"children":[]},{"value":"10389","label":"Break Fix - IP Phones","selected":false,"children":[]},{"value":"10390","label":"Break Fix - Photocopy Machine","selected":false,"children":[]},{"value":"10391","label":"Break Fix - Projector / Display","selected":false,"children":[]},{"value":"10392","label":"Break Fix - Server","selected":false,"children":[]},{"value":"10690","label":"Break Fix - Audio Visual Equipment's ","selected":false,"children":[]},{"value":"10695","label":"Break Fix - Smart Hub","selected":false,"children":[]},{"value":"10395","label":"Configuration Issues","selected":false,"children":[]},{"value":"10312","label":"Deactivated Account","selected":false,"children":[]},{"value":"10341","label":"Loan Laptop","selected":false,"children":[]},{"value":"10688","label":"Loan Studio Equipment's","selected":false,"children":[]},{"value":"10342","label":"Loan Webcam / Speakerphone","selected":false,"children":[]},{"value":"10467","label":"Licensing Issues","selected":false,"children":[]},{"value":"10327","label":"Networking - LAN","selected":false,"children":[]},{"value":"10326","label":"Networking - Wi-Fi","selected":false,"children":[]},{"value":"10691","label":"Preventive Maintenance","selected":false,"children":[]},{"value":"10393","label":"Password Reset","selected":false,"children":[]},{"value":"10334","label":"Request for Desktop PC","selected":false,"children":[]},{"value":"10328","label":"Request for Laptop","selected":false,"children":[]},{"value":"10388","label":"Request for IP Phones","selected":false,"children":[]},{"value":"10348","label":"Request for Projector","selected":false,"children":[]},{"value":"10343","label":"Request for IT Consumables","selected":false,"children":[]},{"value":"10374","label":"Request for IT Peripherals","selected":false,"children":[]},{"value":"10692","label":"Request for Sound Check","selected":false,"children":[]},{"value":"10693","label":"Request for Audio Visual Equipment's ","selected":false,"children":[]},{"value":"10696","label":"Relocation","selected":false,"children":[]},{"value":"10463","label":"Software Installation","selected":false,"children":[]},{"value":"10338","label":"Standby / Setup for Event","selected":false,"children":[]},{"value":"10394","label":"Update Records","selected":false,"children":[]},{"value":"10466","label":"Others / General","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"duedate","jiraFieldType":"duedate","fieldId":"duedate","fieldConfigId":"","label":"Due date","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10029","fieldConfigId":"10131","label":"Component","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10023","label":"Jira","selected":true,"children":[]},{"value":"10024","label":"Intranet","selected":false,"children":[]},{"value":"10025","label":"Public website","selected":false,"children":[]}],"noneOptionRequired":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/10005","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/10005","calendarParams":{"firstDay":0,"date":"2026-05-21T22:01:21+0800","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ZmI4MWYyNy0xYTAyLTQwNjYtOTM5Zi1jNTFlZTFlMmEzOGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTk2NjE1MzM3NiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzc5MzczMjgxLCJuYmYiOjE3NzkzNzIwODEsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.muIxz0da1wXcelJCas1zJvd4GQSwvbd0GlUFr-sanoE","targetCollection":"upload-user-collection--966153376","endpointUrl":"https://api.media.atlassian.com","clientId":"6fb81f27-1a02-4066-939f-c51ee1e2a38b","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}